Effective Date : 20/Nov/2024

At Alpha Human, a subsidiary of A.K. Enterprises, customer satisfaction is a priority. This Cancellation & Refund Policy explains the conditions and processes for canceling orders, requesting refunds, and returning products.

1. Order Cancellation Policy
a. Customer-Initiated Cancellations
Before Processing:
Orders can be canceled within 12 hours of placement, provided the order has not yet been processed or shipped.
Contact us at [Insert Email Address or Phone Number] with your order details to request a cancellation.
After Processing or Shipping:
Orders that have been processed or shipped cannot be canceled. Customers may initiate a return or refund request once the product is delivered (see Refund Policy).
b. Cancellation by Alpha Human

We reserve the right to cancel orders for the following reasons:

Product unavailability.
Errors in pricing or descriptions.
Payment authorization failure.
Suspected fraudulent activity.

If an order is canceled by us, customers will be notified promptly, and a full refund will be issued.

2. Refund Policy
a. Eligibility for Refunds

Refunds are applicable under the following circumstances:

The product received is defective, damaged, or incorrect.
Services were not delivered as described.
Orders canceled within the allowed cancellation period.
b. Non-Refundable Items
Digital or downloadable products once delivered.
Perishable goods or items that cannot be resold due to health or hygiene reasons (e.g., opened packaging).
Customized or personalized items.
c. Refund Request Process
Contact us at [Insert Email Address or Phone Number] within 7 days of receiving the product.
Provide proof of purchase (receipt or order number) and a description of the issue. Attach photos or videos for defective or damaged items.
Upon review and approval, refunds will be processed within 7–10 business days

Refunds will be credited to the original payment method. If the original method is unavailable, alternative arrangements will be made.

3. Return and Exchange Policy
a. Eligibility for Returns and Exchanges

Returns and exchanges are accepted if:

The product is defective or damaged upon delivery.
The wrong product was delivered.
Requests are made within 3-7 days of delivery.
b. Conditions for Returns and Exchanges
The item must be unused, in its original packaging, and include all accessories or documentation.
Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., defective or incorrect product).
c. Process for Returns and Exchanges
Contact us at alphahuman.store@gmail.com with the order details.
Ship the product back to the address provided by our team.
Once the return is received and inspected, we will issue a replacement or process a refund as applicable.
4. Shipping Costs

Original shipping charges are non-refundable unless the return is due to a defective or incorrect product.

For exchanges due to defects or errors, we will cover the shipping costs for the replacement.

5. Exceptions

We strive to accommodate all reasonable requests. However, the following exceptions apply:

Services already rendered or completed are non-refundable.

Items damaged due to misuse, negligence, or unauthorized modifications will not qualify for refunds or exchanges.

6. Contact Us

For cancellations, refunds, or returns, please contact our customer support team:

Alpha Human
A subsidiary of A.K. Enterprises
House No 60, Khata No – 63, Room No 8, Khuda Alisher ,Chandigarh, Chandigarh, 160011
Alphahuman.store@gmail.com
+(91) 9530749462